SHIPPING POLICY
Shipping and Handling
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​We only deliver within the UK. For international deliveries please contact us. We offer free delivery for orders over £190.00. For all deliveries under £190.00 the price will be shown in the shopping cart. All deliveries are for kerbside delivery only. Please confirm the delivery cost prior to purchasing for Central and Northern Scotland & Highlands, Islands and AB, BT, IV, KW, PA, PH post codes.
Delivery Schedule
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Our products are handmade and made to order, so dispatch is within 7 to 10 working days. However they can take up to 28 days in certain circumstances.
RETURS POLICY
You are entitled to cancel your order within 2 days from the date of the acknowledgement sent from us.
If damaged during delivery, you can return the goods within 5 working days for a full refund or replacement. You can do this by contacting us via email at sales@ornatestonewareltd.co.uk and quoting the order number supplied to you. Please provide pictures of the damage with the original packaging and as much detail as possible.
You can return your products within 30 days of receiving them, if they are returned in complete and undamaged condition at your own cost. Items that weigh 25kg or more and delivered on a pallet, are considered Heavy and Bulky. Their return requires an appointment for a home collection. If you have purchased a Heavy & Bulky item and need to return this, please contact us on sales@ornatestonewareltd.co.uk, were we can arrange this for you. The cost of a heavy and bulky item will be deducted from your refund. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or not as described. Any goods returned should be in saleable condition. These terms apply to your order.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
Privacy Policy
We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have.
Who are we? The website is owned by 1 & 1 and the Data Controller is Ornate Stoneware Ltd. The Data Controller is responsible for and controls the processing of your personal data in accordance with the Data Protection Act 1998 (the "Act"). We are registered with the Information Commissioner’s Office and our registration number is 7972737.
Personal data we may collect about you.
We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as your name, address, e-mail address, telephone and mobile phone numbers, payment card information. We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
